CONTACT

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SUPPORT
+ 45 30951991
EMAIL
info@queerwellness.dk

Terms and conditions

WE ONLY SHIP TO SCANDINAVIA
You can pay with Visa, Mastercard, American Express, Diners Club and Discover.

NEED HELP?
Write to customer service: info@queerwellness.dk

SHIPPING IN DENMARK
DKK 45. All parcel delivery is made with DAO home in Denmark.

SHIPPING TO SWEDEN, NORWAY AND FINLAND
DKK 70. The package will be send with BRING to a package shop near you.

EXPECTED DELIVERY
Denmark: 2-3 working days. 
Sweden, Norway, Finland: 7-10 working days.
Please contact our customer service to hear about delivery time: info@queerwellness.dk

PICKUP AT SLOTSGADE 11
You are welcome to pick up your order at Slotsgade 11 st th, 2200 Copenhagen N after appointment. If you choose pick-up when placing the order you will be told when in the order confirmation.

RIGHT OF WITHDRAWAL
Products purchased on queerwellness.dk can be returned, refunded or exchanged for 14 days after receipt received. If you wish to return an item, please write to info@queerwellness.dk within the 14 days and send the item back as soon as possible, but not later than 14 days after the receipt received. Please note that the right to return an item terminates if you have used the item to a degree that manifestly detracts from the sales price. The goods must be returned unused and in the same condition and in the same packaging as on receipt.

RETURN PROVISIONS
Please fill in the return form and send it with the items you wish to return. The form can be found here. Please be aware that the products are your responsibility until we have received them and that you must pay for the return costs. If an item is broken or disappears during transportation, you may be held responsible. In such cases, it will be your responsibility to document transportation.

REFUND
Once we receive your item and have approved its condition, we will transfer the amount to the same credit card or gift card that you used for payment.

DO YOU WANT TO RETURN?
So send to: Queer Wellness Att: Oline, Slotsgade 11 st th 2200 Copenhagen N

DAMAGED PRODUCTS
The goods are insured during transport and therefore we ask you to check the contents of the package upon receipt. If the package and/or contents are damaged on receipt, please subjugation during the first 24 hours so that we can get the item refunded. Queer Wellness are responsible for goods that are damaged during transport. If your item disappears along the way, we’ll try to track it down. If nothing happens within 14 days, we will send a new package free of charge.

DO YOU WANT TO COMPLAIN?
Two years of warranty is granted under the Danish Purchase Act, which means that you have the right to have a damaged item repaired or exchanged. You can complain by contacting us at info@queerwellness.dk or phone + 45 30951991, all weekdays 10-14.